Privacy Policy | Site Safe Security

Site Safe Security Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, engage our security services, or interact with us in any other way.

We are registered with the Information Commissioner's Office (ICO) and comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Site Safe Security Ltd is a professional security services provider operating across the United Kingdom. For the purposes of data protection law, we are the data controller.

Company: Site Safe Security Ltd
Email: info@safesitesecurity.co.uk
Telephone: +44 7346 656380
ICO Registration: Registered (reference number available upon request)

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us

Name, job title, and company name
Contact details including email address, telephone number, and postal address
Information submitted through our contact forms, quote requests, or callback requests
Correspondence and communications with us
Details provided in service contracts and agreements

2.2 Information Collected Automatically

IP address and approximate location data
Browser type and version, operating system
Pages visited, time spent on pages, and referral source
Device identifiers and cookie data (see Section 7 below)

2.3 CCTV and Surveillance Data

Where we operate CCTV or surveillance systems on behalf of our clients, we may process video footage and associated metadata. This data is collected for the purposes of crime prevention, site security, and the safety of individuals. CCTV systems are clearly signposted in accordance with the ICO's CCTV Code of Practice. Footage is stored securely and retained only for as long as necessary or as specified in the client contract.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide, manage, and deliver our security services
To respond to enquiries, quote requests, and callback requests
To administer and manage client contracts and accounts
To send service-related communications and updates
To send marketing communications where you have consented or where we have a legitimate interest
To improve our website, services, and customer experience
To comply with legal and regulatory obligations
To prevent and detect crime, including fraud
To protect the safety and security of individuals and property

4. Legal Basis for Processing (UK GDPR)

We rely on the following lawful bases under the UK GDPR to process your personal data:

Contract: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, and ensuring site security, provided these interests do not override your rights and freedoms.
Legal Obligation: Processing is necessary to comply with a legal obligation, including health and safety legislation, SIA regulatory requirements, and tax obligations.
Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing emails. You may withdraw consent at any time.

5. Who We Share Your Data With

We do not sell your personal data. We may share your data with the following parties where necessary:

Our employees and subcontractors who need access to fulfil our services
IT service providers and hosting companies who support our systems
Professional advisers including solicitors, accountants, and insurers
Regulatory bodies such as the SIA (Security Industry Authority) and the ICO
Law enforcement agencies where required by law or to prevent and detect crime
Our clients, where CCTV or incident data is relevant to their site security

All third parties are required to process your data in accordance with UK data protection law and are bound by appropriate contractual obligations.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected. Our typical retention periods are:

Client records and contracts: 7 years after the end of the contract
Enquiry and quote data: 2 years from last contact
CCTV footage: 30 days unless required for an investigation or as agreed with the client
Marketing consent records: Until consent is withdrawn
Website analytics data: 26 months

7. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. Cookies are small text files placed on your device when you visit our site.

We use the following types of cookies:

Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors use our website so we can improve it. We use Google Analytics with IP anonymisation enabled.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings or via our cookie consent banner. For more information, please refer to the ICO's guidance on cookies.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your data.
Right to Data Portability: You can request that we provide your data in a structured, commonly used format.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@safesitesecurity.co.uk. We will respond to your request within one month as required by law.

9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include encryption, access controls, staff training, and regular security assessments. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. International Data Transfers

We primarily store and process your data within the United Kingdom. Where any data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, in compliance with UK GDPR.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

12. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: info@safesitesecurity.co.uk
Telephone: +44 7346 656380
Post: Data Protection Officer, Site Safe Security Ltd, 71 Queen Victoria Street, London, EC4V 4AY

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data.