Site Safe Security

Terms & Conditions

Last updated: 1 March 2026

These Terms and Conditions ("Terms") govern your use of the Site Safe Security website and the provision of security services by Site Safe Security Ltd ("we", "us", or "our"). By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Definitions

  • "Client" means any individual, business, or organisation that engages Site Safe Security Ltd to provide security services.
  • "Services" means all security services provided by us, including but not limited to manned guarding, key holding, mobile patrol, remote monitoring, risk assessment, and security screening.
  • "Agreement" means the service contract, proposal, or statement of work entered into between the Client and Site Safe Security Ltd, together with these Terms.
  • "Personnel" means any security officers, operatives, or staff deployed by Site Safe Security Ltd in connection with the Services.
  • "Site" means the location or premises at which Services are provided, as specified in the Agreement.

2. Our Services

Site Safe Security Ltd provides professional security services across the United Kingdom. All security Personnel are SIA (Security Industry Authority) licensed and vetted in accordance with BS 7858 standards.

The specific scope, schedule, and requirements of the Services shall be set out in the Agreement. We reserve the right to substitute Personnel of equivalent qualification and experience where reasonably necessary.

We shall perform the Services with reasonable care and skill and in accordance with applicable industry standards and regulatory requirements.

3. Client Obligations

The Client agrees to:

  • Provide accurate and complete information necessary for the delivery of Services
  • Ensure safe access to the Site and provide adequate welfare facilities for Personnel where required
  • Notify us promptly of any changes to site conditions, risks, or requirements
  • Comply with all applicable health and safety legislation in relation to the Site
  • Not direct, instruct, or reassign our Personnel without our prior written consent
  • Obtain and maintain all necessary licences, permits, and insurance for the Site
  • Provide all relevant site-specific information, including risk assessments and emergency procedures

4. Payment Terms

The following payment terms apply unless otherwise specified in the Agreement:

  • Invoices are issued weekly, fortnightly, or monthly as agreed in the contract
  • Payment is due within 30 days of the invoice date unless otherwise agreed
  • All charges are exclusive of VAT, which shall be added at the prevailing rate
  • We reserve the right to charge interest on overdue payments at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
  • Any additional services or hours not covered by the Agreement will be charged at our standard rates and invoiced accordingly

We reserve the right to suspend Services in the event of persistent non-payment, subject to providing reasonable notice to the Client.

5. Cancellation and Variation

Cancellation or variation of scheduled Services must be communicated in writing. The following charges apply:

  • More than 48 hours' notice: No cancellation charge
  • 24–48 hours' notice: 50% of the scheduled service charge
  • Less than 24 hours' notice: 100% of the scheduled service charge

6. Limitation of Liability

Whilst we take all reasonable steps to provide a professional and reliable service:

  • Our total liability under or in connection with the Agreement shall not exceed the total charges paid by the Client in the 12-month period immediately preceding the event giving rise to the claim, or the sum insured under our professional indemnity insurance policy, whichever is lesser.
  • We shall not be liable for any indirect, consequential, or special losses, including loss of profit, loss of business, loss of goodwill, or loss of data, howsoever caused.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be lawfully excluded.
  • We do not guarantee that our Services will prevent all incidents of theft, damage, unauthorised access, or other security breaches. Our role is to provide a visible deterrent, report incidents, and respond in accordance with agreed procedures.

The Client is responsible for maintaining appropriate insurance cover for their property, assets, and liabilities.

7. Confidentiality

Both parties agree to keep confidential all information of a confidential nature obtained in connection with the Agreement. This obligation shall survive the termination of the Agreement. Confidential information may be disclosed where required by law, regulation, or court order.

8. Termination

Either party may terminate the Agreement:

  • By providing written notice in accordance with the notice period specified in the Agreement (typically 30 days)
  • Immediately, if the other party commits a material breach which is not remedied within 14 days of written notice
  • Immediately, if the other party becomes insolvent, enters administration, or is subject to a winding-up order

Upon termination, the Client shall pay all outstanding charges for Services provided up to and including the date of termination.

9. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Agreement where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, strikes, civil unrest, or failure of utilities.

10. Intellectual Property

All intellectual property rights in our website content, branding, reports, risk assessments, and other materials produced by Site Safe Security Ltd remain our property. The Client may not reproduce, distribute, or use such materials without our prior written consent, except as reasonably necessary for the purposes of the Agreement.

11. Website Use

By using our website, you agree that:

  • You will use the website for lawful purposes only
  • You will not attempt to gain unauthorised access to any part of the website or its systems
  • Information provided on the website is for general informational purposes and does not constitute professional advice
  • We make reasonable efforts to ensure the accuracy of website content, but we do not guarantee that it is complete or up to date
  • Links to third-party websites are provided for convenience and do not imply endorsement

12. Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms or the Agreement:

  • The parties shall first attempt to resolve the matter through good faith negotiation
  • If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation in accordance with the CEDR (Centre for Effective Dispute Resolution) Model Mediation Procedure
  • If mediation is unsuccessful, either party may commence legal proceedings

13. Governing Law

These Terms and the Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with the Agreement and any schedules or annexes, constitute the entire agreement between the parties and supersede all previous agreements, understandings, and arrangements between them, whether written or oral.

16. Contact Us

If you have any questions about these Terms, please contact us:

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